ur999 Privacy Policy —
How We Protect Your Personal Data & Online Security

1. Introduction and Scope

This Privacy Policy describes how ur999 (the "Company", "we", "us", or "our") collects, uses, discloses, and protects personal information from users (the "User", "you", or "your") of the ur999 online gaming platform (ur999.games and all related services, collectively the "Platform"). By accessing or using ur999, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this Privacy Policy.

ur999 is committed to transparency in data handling. We collect only the information necessary to provide our services, comply with legal obligations, and enhance your gaming experience. Your privacy is important to us, and we implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.

This Privacy Policy applies to all users of ur999, including players in Pakistan and other jurisdictions where our services are available. If you do not agree with the terms of this Privacy Policy, you must not use the ur999 Platform.

2. Information We Collect

2.1 Personal Information Provided by You

When you register an account at ur999, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (if required for verification purposes).
• Contact Information: Email address, mobile phone number, residential address (including street, city, postal code, and country).
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers.
• Payment Information: Payment method details including Easypaisa account number, JazzCash account number, bank account number and bank name (HBL, UBL, MCB, etc.), cryptocurrency wallet addresses, and related payment verification documents.
• Identity Verification Documents: Copies of government-issued photo identification (passport, national identity card, driver's license), proof of address (utility bills, bank statements), and proof of payment method ownership (bank statements, screenshots of mobile wallet accounts).

2.2 Information Collected Automatically

When you access and use the ur999 Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, geographic location (country, city, region), time zone, and connection speed.
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, clickstream data, referral source (how you found ur999), and interactions with customer support.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 5 for more details on cookies.

2.3 Information from Third Parties

ur999 may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud prevention data from Easypaisa, JazzCash, banks, and cryptocurrency networks.
• Identity Verification Providers: Age verification, identity authentication, and fraud detection data from third-party KYC (Know Your Customer) service providers.
• Marketing Partners: If you access ur999 through an affiliate or marketing partner, we may receive referral information and campaign tracking data.
• Social Media Platforms: If you interact with ur999 via social media (e.g., sharing content), we may receive publicly available profile information in accordance with the social media platform's privacy settings.

3. How We Use Your Information

ur999 uses the information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Create and maintain your ur999 account
• Process deposits, withdrawals, and payment transactions in PKR
• Provide access to casino games, live dealers, sports betting, and other platform features
• Track your bet history, game results, and account balance
• Send account notifications, transaction confirmations, and service updates
• Provide customer support via Live Chat, WhatsApp, Telegram, and email

3.2 Identity Verification and Fraud Prevention

• Verify your age (18+ requirement) and identity to comply with legal obligations
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detect and prevent fraudulent activity, money laundering, and account abuse
• Monitor transactions for suspicious patterns and unauthorized access
• Investigate and resolve disputes, chargebacks, and payment issues
• Enforce our Terms and Conditions and protect the integrity of ur999

3.3 Personalization and User Experience

• Personalize your gaming experience based on your preferences and play history
• Recommend games, bonuses, and promotions tailored to your interests
• Remember your language preferences, display settings, and favorite games
• Analyze usage patterns to improve platform performance and user interface
• Optimize the ur999 Platform for Pakistani internet connections and mobile devices

3.4 Marketing and Communications

• Send promotional emails, SMS, and push notifications about bonuses, free spins, and special offers (only if you have opted in to receive marketing communications)
• Inform you about new games, platform features, and tournaments
• Conduct surveys and request feedback to improve our services
• Run loyalty programs and VIP rewards schemes

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or adjusting your communication preferences in your ur999 account settings.

3.5 Legal Compliance and Regulatory Obligations

• Comply with applicable laws, regulations, and licensing requirements in jurisdictions where ur999 operates
• Respond to legal requests, court orders, and government inquiries
• Report suspicious transactions to financial crime authorities when required by law
• Maintain records for audit, tax, and regulatory reporting purposes
• Enforce responsible gaming policies and support problem gambling prevention initiatives

4. How We Share Your Information

ur999 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating the ur999 Platform, including:

• Payment Processors: Easypaisa, JazzCash, banks (HBL, UBL, MCB, etc.), and cryptocurrency payment gateways to process deposits and withdrawals.
• Identity Verification Services: KYC and AML compliance providers to verify your identity and prevent fraud.
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and other casino game developers to deliver live dealer and slot games.
• Cloud Hosting Providers: Secure server and data storage providers to host the ur999 Platform and protect your data.
• Customer Support Tools: Live chat software providers, email service providers, and CRM systems to manage customer communications.
• Analytics Providers: Web analytics tools (e.g., Google Analytics) to analyze platform usage and improve user experience.

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes for which it was shared. They are not permitted to use your data for their own marketing or commercial purposes.

4.2 Legal and Regulatory Authorities

ur999 may disclose your information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Protect the rights, property, or safety of ur999, our users, or the public
• Investigate and prevent fraud, money laundering, or other illegal activities
• Enforce our Terms and Conditions and other policies

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving ur999, your personal information may be transferred to the acquiring entity or successor. In such cases, we will notify you via email and/or a prominent notice on the ur999 Platform before your information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. Cookies help websites remember your preferences, track your activity, and improve your browsing experience. ur999 uses cookies and similar technologies (web beacons, pixels, local storage) to collect information about your use of the Platform.

5.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the ur999 Platform to function properly. They enable core features such as account login, secure transactions, and navigation. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect information about how you use ur999, such as which pages you visit most often and whether you experience any errors. Performance cookies help us improve platform speed, stability, and user experience.
• Functionality Cookies: These cookies remember your preferences (language, currency, display settings) and personalize your experience on ur999.
• Marketing Cookies: These cookies track your activity across websites and are used to deliver targeted advertising based on your interests. Marketing cookies are set by ur999 and third-party advertising partners.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect your ability to use some features of the ur999 Platform. For more information on how to manage cookies in your browser, visit your browser's help section.

6. Data Security

ur999 takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and ur999 servers is encrypted using industry-standard SSL (Secure Socket Layer) technology — the same encryption used by major Pakistani banks for online banking.
• Secure Data Storage: Personal information is stored on secure servers with restricted physical and digital access. Data centers are protected by firewalls, intrusion detection systems, and 24/7 monitoring.
• Password Protection: User passwords are hashed using bcrypt with multiple salt rounds before storage. ur999 staff cannot see your password in plain text.
• Two-Factor Authentication (2FA): Optional 2FA via SMS provides an additional layer of account security.
• Regular Security Audits: ur999 conducts regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Employee Training: ur999 staff members receive training on data protection, privacy, and security best practices. Access to personal information is restricted to authorized personnel only.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify ur999 immediately if you suspect unauthorized access to your account.

7. Data Retention

ur999 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for 7 years after account closure to comply with financial record-keeping and regulatory requirements.
• Transaction Records: Deposit, withdrawal, and bet history retained for 7 years to comply with anti-money laundering (AML) regulations and tax reporting obligations.
• Identity Verification Documents: Retained for 7 years after account closure as required by Know Your Customer (KYC) regulations.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again.
• Cookies and Usage Data: Automatically deleted after 13 months unless you explicitly consent to longer storage.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. ur999 respects your privacy rights and provides the following:

8.1 Right to Access

You have the right to request a copy of the personal information ur999 holds about you. You can access most of your account information directly through your ur999 account dashboard. For additional information, contact ur999 customer support at [email protected].

8.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information (email, phone number, address) directly in your account settings. For other corrections, contact ur999 support.

8.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that if you request account deletion, ur999 must retain certain information (transaction records, identity verification documents) for 7 years to comply with financial regulations and anti-money laundering laws.

8.4 Right to Object or Restrict Processing

You have the right to object to certain types of data processing (e.g., marketing) or request that ur999 restrict processing of your information under certain circumstances. You can opt out of marketing communications at any time via your account settings or by clicking "Unsubscribe" in our emails.

8.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format and to transfer that information to another service provider.

To exercise any of these rights, please contact ur999 customer support at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

ur999 is strictly an 18+ platform. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18 years of age, you must not access or use the ur999 Platform. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the account.

Parents and guardians should monitor their children's internet usage and ensure minors do not access online gambling platforms. If you believe a minor has provided personal information to ur999, please contact us immediately at [email protected].

10. International Data Transfers

ur999 operates globally and may transfer your personal information to servers located outside of Pakistan. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

11. Changes to This Privacy Policy

ur999 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on this page with a new "Last Updated" date. We may also send you an email notification if the changes significantly affect how we handle your personal information.

Your continued use of the ur999 Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how ur999 handles your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 at ur999.games
• WhatsApp: Available 24/7 (contact details provided on site)
• Telegram: Available 24/7 (contact details provided on site)

We will respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Last Updated: January 2026
Effective Date: January 2026
Version: 1.3